💙 Support & Help

Welcome to My Health Gheware support! We're here to help you get the most out of your health tracking experience. Whether you need help connecting Strava, uploading CGM data, or understanding your insights, we've got you covered.

⚠️ Medical Disclaimer: My Health Gheware is a wellness tracking platform, NOT a medical device. Always consult qualified healthcare professionals for medical advice, diagnosis, or treatment.

🚀 Quick Start Guides

🏃 Connect Strava

Link your Strava account to track fitness activities and see how exercise affects your health metrics.

📊 Upload CGM Data

Import glucose readings from your CGM device and view detailed analytics with Time in Range (TIR).

😴 Track Sleep

Connect Google Fit to monitor sleep patterns and discover correlations with glucose levels.

🤖 AI Insights

Get personalized health recommendations powered by Claude AI based on your complete health data.

🏃 Strava Integration

Connecting Your Strava Account

Log in to My Health Gheware with your Google account
Go to the Dashboard page
Click the "Connect Strava" button
Authorize My Health Gheware to access your Strava data
Your activities will sync automatically

What Data Does My Health Gheware Access?

We request the following Strava permissions:

Read activities: View your workout activities (runs, rides, etc.)
Read profile: Access your athlete profile information
Read all activities: Access all historical activities

🔒 Privacy: We only read your data - we never post activities or modify anything on your Strava account. Your data is stored securely and never shared with third parties.

Troubleshooting Strava Connection

Activities not showing up?

Try disconnecting and reconnecting your Strava account:

Go to Dashboard → Click "Disconnect Strava"
Wait 10 seconds
Click "Connect Strava" again
Refresh the page

Getting an authorization error?

Make sure you're using a supported browser (Chrome, Firefox, Safari, Edge) and cookies are enabled. Clear your browser cache and try again.

Can I disconnect Strava?

Yes! Go to Dashboard → Click "Disconnect Strava". Your historical data will remain, but we'll stop syncing new activities. You can also revoke access from your Strava settings.

📊 CGM (Glucose) Monitoring

Uploading CGM Data

Export your CGM data as a CSV file from your CGM app
Go to the CGM page in My Health Gheware
Click "Upload CSV"
Select your CSV file
Click "Upload and Process"

Supported CSV Formats

We support CSV files with the following columns:

timestamp or date - Date and time of reading
glucose or value - Glucose value in mg/dL

💡 Tip: Most CGM apps (FreeStyle Libre, Dexcom, etc.) can export data in CSV format. Look for "Export" or "Download Data" in your CGM app settings.

Understanding Your Metrics

What is Time in Range (TIR)?

TIR is the percentage of time your glucose is within the target range (70-180 mg/dL). A TIR of 70% or higher is generally considered good diabetes management.

What is Coefficient of Variation (CV)?

CV measures glucose variability. Lower CV means more stable glucose levels. A CV below 36% indicates stable glucose control.

What is AGP (Ambulatory Glucose Profile)?

AGP is a standardized report showing your glucose patterns over time. It includes median glucose, percentile ranges, and target range analysis - the same format used by healthcare professionals.

😴 Sleep Tracking

Connecting Google Fit

Go to the Sleep page
Click "Connect Google Fit"
Authorize sleep data access
Your sleep data will sync automatically

Sleep Insights

Our AI analyzes your sleep patterns alongside glucose and activity data to provide personalized insights:

Sleep duration and quality trends
Sleep stage analysis (deep, light, REM, awake)
Correlations between sleep and glucose levels
Personalized recommendations for better sleep

🤖 AI-Powered: Sleep insights are generated using Claude AI (Anthropic), analyzing your complete health profile for personalized recommendations.

🤖 AI Insights & Recommendations

Comprehensive Health Insights

Get personalized analysis combining:

CGM glucose patterns and trends
Strava activity and exercise data
Sleep quality and duration
Historical health patterns

Using AI Credits

AI insights require credits. You can:

Get 10 free credits when you sign up
Purchase additional credits via Razorpay
Use promo codes for bonus credits

🎁 Promo Code: Ambassador users can use code MHG1000 for enhanced credits.

💳 Account & Billing

Managing Your Account

Profile: Update your name and email in Settings
Data: Export or delete your data anytime
Credits: View balance and purchase more in Billing
Integrations: Manage Strava and Google Fit connections

Billing & Credits

Credits are used for AI-powered insights
Purchase via Razorpay (credit/debit cards, UPI, net banking)
Credits never expire
Refund policy: See Terms of Service

🔒 Privacy & Security

Your Data is Protected

Encryption: All data encrypted in transit (HTTPS) and at rest (Firestore)
Authentication: Secure Google OAuth 2.0 login
Access Control: Only you can access your health data
No Sharing: We never sell or share your data with third parties

Your Rights (GDPR & Indian IT Act)

Access: Request a copy of your data anytime
Correction: Update or correct your information
Deletion: Request complete account deletion
Export: Download your data in portable format
Withdraw Consent: Disconnect integrations anytime

See our Privacy Policy and Terms of Service for complete details.

🛠️ Technical Support

Common Issues

Page not loading or showing errors?

Refresh the page (pull down on mobile)
Clear your browser cache
Try a different browser
Check your internet connection

Make sure you're using the same Google account you signed up with. Clear cookies and try again. If issues persist, contact support.

Data not syncing?

Check that you've authorized data access for Strava or Google Fit. Try disconnecting and reconnecting the integration. Allow up to 10 minutes for initial sync.

Mobile app available?

My Health Gheware is a Progressive Web App (PWA). On mobile, tap "Add to Home Screen" in your browser menu to install it like a native app. Works offline with cached data!

📞 Contact Support

Get Help from Our Team

We typically respond within 24 hours on business days.

📧

Email Support

support@gheware.com

For technical issues, account help, and general inquiries

🔒

Privacy & Legal

privacy@gheware.com

For data deletion requests, GDPR inquiries, privacy concerns, and grievances

⚖️

Grievance Redressal Officer

Rajesh Gheware - Data Protection Officer

grievance@gheware.com | Response within 24-30 days

For complaints about privacy violations, data security, or non-compliance

🌐

Website

health.gheware.com

Access your dashboard and health data

👨‍💻

Developer

rajeshgheware@gmail.com

Direct contact with the founder for urgent matters

📚 Additional Resources

Terms of Service - Legal terms and conditions
Privacy Policy - How we protect your data
Cookie Policy - Information about cookies
About Gheware - Learn more about us

Third-Party Documentation

⚠️ Important Medical Disclaimer

My Health Gheware is NOT a medical device. It is NOT intended for medical diagnosis, treatment, cure, or prevention of any disease. Always consult qualified healthcare professionals for medical advice, diagnosis, or treatment decisions.

This service is provided "AS IS" without warranties. We are not liable for any health decisions made based on information from this platform. See our Terms of Service for complete liability limitations.

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