Terms of Service
Last updated: November 10, 2025
Welcome to My Health - Gheware ("we," "us," "our," or "the Service"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Gheware regarding your access to and use of our health and fitness tracking application. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
1. Acceptance of Terms
1.1 Agreement to Terms
By accessing or using the Service, you affirm that you are at least 18 years of age (or the age of majority in your jurisdiction) or are accessing the Service under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. You agree to:
- Comply with these Terms of Service and all applicable laws and regulations
- Comply with our Privacy Policy and Cookie Policy
- Be solely responsible for your account security and all activities under your account
- Provide accurate, current, and complete information
- Maintain the accuracy of your information
1.2 Modification of Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
- Email notification to your registered email address
- Prominent notice on the Service
- Updated "Last updated" date at the top of this page
Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service immediately.
2. Account and Authentication
2.1 Account Creation
To use the Service, you must:
- Sign in using Google OAuth authentication
- Provide accurate, current, and complete information during registration
- Maintain the security and confidentiality of your account credentials
- Be at least 18 years of age (or 13 with parental/guardian consent)
- Not have been previously suspended or banned from the Service
- Not create more than one account per person
2.2 Account Security
You are solely responsible for:
- Maintaining the confidentiality of your account login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Ensuring your account is not accessed by minors without supervision
We are not liable for any loss or damage arising from your failure to maintain account security. You agree to immediately notify us of any unauthorized use of your account at privacy@gheware.com.
2.3 Third-Party Service Integration
The Service allows integration with third-party services including Strava, Google Fit, and continuous glucose monitoring (CGM) devices. By connecting these services, you:
- Grant us permission to access, retrieve, and display data from these services in accordance with their APIs and your privacy settings
- Acknowledge and agree to the respective terms of service and privacy policies of these third-party providers
- Understand that we are not responsible for the accuracy, availability, or functionality of third-party services
- Can disconnect these services at any time through your account settings, though historical data may be retained per our data retention policies
- Agree that disconnection of third-party services may limit Service functionality
2.4 Account Eligibility
You represent and warrant that:
- You have the legal capacity to enter into binding contracts
- You are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country
- You are not listed on any U.S. government list of prohibited or restricted parties
- Your use of the Service complies with all applicable laws in your jurisdiction
3. Use of Service
3.1 Permitted Use
You may use Health Dashboard to:
- Track and monitor your fitness activities
- View CGM glucose data from Utsah device
- Access personalized health and fitness insights
- Analyze trends in your health metrics
3.2 Prohibited Use
You expressly agree NOT to:
- Use the Service for any unlawful purpose or in violation of any local, state, national, or international law
- Access another user's account without explicit authorization
- Harass, abuse, threaten, defame, or otherwise violate the legal rights of others
- Publish, post, upload, or distribute any defamatory, libelous, obscene, or unlawful content
- Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
- Interfere with, disrupt, or create an undue burden on the Service or networks connected to the Service
- Attempt to gain unauthorized access to the Service, user accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means
- Use any automated system, including robots, spiders, or scrapers, to access the Service without our prior written permission
- Resell, sublicense, rent, lease, or commercialize any part of the Service without our express written consent
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
- Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices
- Use the Service to transmit any viruses, malware, or other malicious code
- Collect or harvest personal information of other users without their consent
- Use the Service for any commercial purpose without our authorization
- Violate any applicable regulations, including those related to data protection (GDPR, India IT Act, etc.)
- Use health data or insights from the Service to make medical decisions without consulting healthcare professionals
Violation of these prohibitions may result in immediate termination of your account and potential legal action.
4. Health Data and Medical Disclaimer
4.1 Not a Medical Device - Not Medical Advice
IMPORTANT: This Service is NOT a Medical Device and Does NOT Provide Medical Advice
My Health - Gheware is a wellness information and personal tracking platform. It is:
- NOT a medical device as defined by the FDA, CE, or any other regulatory authority
- NOT intended to diagnose, treat, cure, or prevent any disease or medical condition
- NOT a substitute for professional medical advice, diagnosis, or treatment
- NOT intended for medical emergencies or critical health decisions
- NOT validated or approved for clinical use
All information, insights, recommendations, analytics, AI-generated content, and visualizations provided by the Service are FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. They should NEVER be used to:
- Diagnose any medical condition or disease
- Replace consultations with qualified healthcare professionals
- Make treatment, medication, or lifestyle change decisions
- Delay seeking professional medical attention
- Stop, start, or modify any medical treatment
- Respond to medical emergencies
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER (911 in US, 112 in EU, 102/108 in India) IMMEDIATELY. DO NOT RELY ON THIS SERVICE.
4.2 No Warranty of Accuracy
We make NO warranties, express or implied, regarding the accuracy, reliability, completeness, or timeliness of any data, insights, or information provided by the Service. Specifically:
- Third-Party Data: We do not guarantee the accuracy of data from third-party devices (CGM devices, fitness trackers, Strava, Google Fit) or services
- Data Transmission: Data may be delayed, incomplete, or lost due to technical issues, API limitations, or device malfunctions
- Calculations and Insights: All calculations, trends, patterns, and AI-generated insights are estimates and may contain errors
- Device Limitations: Consumer-grade health devices have inherent accuracy limitations and should not be relied upon for medical decisions
- Real-Time Availability: We do not guarantee real-time data synchronization or feature availability
You acknowledge that health tracking devices and third-party services may produce inaccurate or misleading data, and you agree not to rely solely on such data for any health-related decisions.
4.3 User Responsibility and Assumption of Risk
By using the Service, you acknowledge and agree that YOU ARE SOLELY RESPONSIBLE FOR:
- Medical Consultation: Consulting with qualified healthcare professionals regarding any health concerns, symptoms, or conditions
- Medical Decisions: All medical, treatment, medication, diet, exercise, and lifestyle decisions
- Data Verification: Verifying data accuracy with medical-grade, clinically validated devices when needed for medical purposes
- Device Limitations: Understanding and accepting the limitations and potential inaccuracies of consumer health devices
- Emergency Response: Recognizing medical emergencies and seeking immediate professional help
- Continuous Monitoring: Understanding that the Service does not provide continuous medical monitoring and cannot detect or alert you to medical emergencies
- Professional Oversight: Maintaining regular check-ups and consultations with your healthcare providers
YOU ASSUME ALL RISKS associated with using health tracking information for any purpose. We expressly disclaim any liability for health outcomes, medical conditions, injuries, or damages resulting from your use of or reliance on the Service.
4.4 No Doctor-Patient Relationship
Use of the Service does NOT create a doctor-patient, healthcare provider-patient, or any professional medical relationship between you and Gheware, its employees, contractors, or any third parties. No content on the Service should be construed as the practice of medicine or provision of medical services.
4.5 AI-Generated Content Disclaimer
The Service may use artificial intelligence (AI) to generate health insights, recommendations, or analysis. You acknowledge that:
- AI-generated content may contain errors, inaccuracies, or hallucinations
- AI models are trained on general data and are NOT personalized medical advice
- AI recommendations must NEVER be used as a substitute for professional medical advice
- We do not guarantee the accuracy, reliability, or safety of AI-generated content
- You should always verify AI-generated insights with qualified healthcare professionals
5. Data and Privacy
5.1 Your Data
You retain ownership of your health and fitness data. By using our service, you grant us permission to:
- Access and process your data to provide the service
- Store your data securely in our cloud database
- Generate insights and analytics from your data
5.2 Privacy and Compliance
Please review our Privacy Policy and Cookie Policy to understand how we collect, use, protect, and process your data. We comply with:
- General Data Protection Regulation (GDPR) for European users
- Information Technology Act, 2000 and related rules for Indian users
- Digital Personal Data Protection Act, 2023 (India)
- Applicable data protection laws in your jurisdiction
5.3 Data Backup and Loss
While we implement reasonable backup procedures, we do NOT guarantee:
- Prevention of data loss due to technical failures, security breaches, or force majeure events
- Recovery of lost or corrupted data
- Continuous availability of backup services
You are responsible for maintaining your own backups of important health data. We shall not be liable for any data loss, corruption, or unavailability.
6. Intellectual Property Rights
6.1 Our Intellectual Property
All content, features, functionality, technology, software, code, designs, graphics, logos, trademarks, service marks, trade names, and other intellectual property of the Service ("Our IP") are owned by or licensed to Gheware and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of India, the United States, and international jurisdictions.
You acknowledge and agree that:
- You acquire NO ownership rights in Our IP by using the Service
- You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or exploit Our IP without our prior written consent
- "Gheware," "My Health - Gheware," our logos, and related marks are our trademarks and may not be used without permission
6.2 Your Content
You retain ownership of any data, content, or information you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, store, process, display, and analyze your User Content solely for the purposes of:
- Providing and improving the Service
- Generating insights and analytics for you
- Complying with legal obligations
- Enforcing these Terms
You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any third-party rights.
6.3 Copyright Infringement
We respect intellectual property rights. If you believe any content on the Service infringes your copyright, please contact us at privacy@gheware.com with:
- Identification of the copyrighted work claimed to be infringed
- Identification of the allegedly infringing material
- Your contact information
- A statement of good faith belief that use is not authorized
- A statement that the information is accurate and you are authorized to act
7. Service Availability
7.1 No Guarantee
We strive to provide continuous service but do not guarantee:
- Uninterrupted access to the service
- Error-free operation
- Availability of all features at all times
7.2 Maintenance
We reserve the right to perform maintenance that may temporarily limit access to the service.
8. Fees and Payments
8.1 Service Pricing
The Service operates on a credit-based system. Certain features require credits, which can be purchased through our payment platform (Razorpay). By making a purchase, you agree to:
- Provide accurate payment information
- Authorize us to charge your payment method for purchases
- Pay all applicable fees, including taxes
- Accept that all credit purchases are final and non-refundable except as required by law
8.2 Refund Policy
NO REFUNDS: All purchases of credits are final and non-refundable, except where required by applicable law or in cases of technical error on our part. We do not provide refunds for:
- Unused credits
- Credits used for insights or features you were dissatisfied with
- Account termination or suspension
- Changes in Service features or pricing
8.3 Price Changes
We reserve the right to change our pricing at any time. Price changes will not affect credits already purchased but will apply to future purchases.
8.4 Taxes
You are responsible for all applicable taxes related to your purchases. If we are required to collect taxes, they will be added to your total purchase price.
9. Disclaimers and Warranties
9.1 "AS IS" and "AS AVAILABLE" Basis
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
9.2 No Warranties
WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Merchantability: That the Service is fit for a particular purpose
- Fitness for Purpose: That the Service meets your specific requirements
- Non-Infringement: That use of the Service will not infringe third-party rights
- Accuracy: That data, insights, or information are accurate, complete, or reliable
- Quality: That the Service will be uninterrupted, timely, secure, or error-free
- Results: That use of the Service will achieve any particular health, fitness, or medical outcome
- Defects: That all errors or defects will be corrected
9.3 No Medical Warranty
WE MAKE NO WARRANTY REGARDING THE MEDICAL ACCURACY, RELIABILITY, OR SUITABILITY OF ANY HEALTH DATA, INSIGHTS, OR INFORMATION PROVIDED BY THE SERVICE. We do not warrant that the Service will detect, prevent, or alert you to any medical condition or emergency.
10. Limitation of Liability
10.1 Maximum Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GHEWARE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100 USD) OR (B) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10.2 Exclusion of Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GHEWARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, use, goodwill, or other intangible losses
- Personal injury, death, or property damage arising from your use of the Service
- Medical outcomes, health conditions, injuries, or adverse health events related to use of or reliance on the Service
- Damages resulting from:
- Your inability to use the Service
- Unauthorized access to your account or data
- Third-party statements or conduct on the Service
- Inaccurate, incomplete, or delayed data
- Errors, mistakes, or inaccuracies in content or insights
- Third-party services (Strava, Google Fit, CGM devices)
- Any bugs, viruses, or malicious code
- Service interruptions or termination
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS.
10.3 Health-Related Disclaimer of Liability
WE ARE NOT LIABLE FOR:
- Any health decisions, medical treatments, or lifestyle changes you make based on information from the Service
- Failure to seek professional medical advice
- Delays in seeking medical attention
- Adverse health outcomes, injuries, illnesses, or death related to use of the Service
- Inaccurate readings from third-party devices or services
- Your reliance on AI-generated content or insights
10.4 Financial Liability Disclaimer
We are not liable for any financial losses arising from:
- Payment processing errors or delays
- Credit purchases or usage
- Account suspension or termination
- Changes to pricing or features
- Unauthorized access to your payment information (except where caused by our gross negligence)
10.5 Third-Party Services
We are NOT liable for any actions, omissions, errors, or conduct of third-party services including but not limited to Strava, Google Fit, Google OAuth, Razorpay, CGM device manufacturers, or any other integrated services. Your use of third-party services is at your own risk and subject to their respective terms and policies.
10.6 Jurisdiction-Specific Limitations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law. If you are a consumer in the European Union, these limitations may not apply to you to the extent they conflict with EU consumer protection laws.
11. Indemnification
You agree to defend, indemnify, and hold harmless Gheware, its officers, directors, employees, agents, affiliates, successors, assigns, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or related to:
- Your Use: Your access to or use of the Service
- Violations: Your violation of these Terms, our policies, or any applicable laws
- Rights Violations: Your infringement or violation of any intellectual property or other rights of any person or entity
- User Content: Any User Content you submit, post, or transmit through the Service
- Third-Party Claims: Any claims by third parties related to your use of the Service
- Misrepresentation: Any misrepresentation made by you
- Conduct: Your conduct, actions, or omissions related to the Service
- Defamation: Any defamatory, libelous, or slanderous statements you make using the Service
- Medical Decisions: Any health, medical, or treatment decisions you make based on the Service
This indemnification obligation shall survive termination of these Terms and your use of the Service. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense.
12. Third-Party Services and Links
12.1 Third-Party Integrations
The Service integrates with third-party platforms. Your use of these services is subject to their respective terms and policies:
- Strava: Strava Terms of Service and Privacy Policy
- Google Fit: Google Terms of Service and Privacy Policy
- Google OAuth: Google Terms
- Razorpay: Razorpay Terms
- CGM Devices: Subject to respective manufacturer terms
We are not responsible for the practices, policies, or content of these third parties. Your interactions with third-party services are solely between you and the third party.
12.2 External Links
The Service may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access external links at your own risk.
13. Termination and Suspension
13.1 Termination By You
You may terminate your account at any time by:
- Disconnecting all third-party service integrations through account settings
- Contacting us at privacy@gheware.com to request permanent account deletion
Upon termination, you will lose access to all data, credits, and features. Termination does not entitle you to any refunds.
13.2 Suspension or Termination By Us
We reserve the right, in our sole discretion, to immediately suspend or terminate your access to the Service, without prior notice or liability, for any reason, including but not limited to:
- Violation of these Terms or our policies
- Fraudulent, abusive, or illegal activity
- Security threats or unauthorized access attempts
- Failure to pay applicable fees
- Extended periods of inactivity
- At our discretion for any other reason
Upon termination by us, your right to use the Service immediately ceases, and we may delete your account and data without liability.
13.3 Effect of Termination
Upon termination of your account:
- All licenses and rights granted to you under these Terms immediately terminate
- You must cease all use of the Service
- We may delete your data per our retention policies
- Sections relating to disclaimers, limitations of liability, indemnification, and dispute resolution shall survive
- Unused credits are forfeited without refund
14. Dispute Resolution and Governing Law
14.1 Governing Law
These Terms and your use of the Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. If you are located outside India, the laws of your jurisdiction may also apply to certain aspects of these Terms as required by applicable law.
14.2 Jurisdiction and Venue
Subject to the arbitration provision below, you agree that any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of Mumbai, Maharashtra, India, and you consent to the personal jurisdiction of such courts.
14.3 Informal Dispute Resolution
Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at privacy@gheware.com with a detailed description of the dispute. We will attempt to resolve the dispute within 30 days.
14.4 Arbitration Agreement
If informal resolution fails, you and Gheware agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (except disputes related to intellectual property rights) shall be resolved through binding arbitration administered by an arbitration body mutually agreed upon, in accordance with its rules. The arbitration shall take place in Mumbai, India, in English.
CLASS ACTION WAIVER: You and Gheware agree that disputes will be resolved on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.
14.5 Exceptions to Arbitration
Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information without first engaging in arbitration.
14.6 Time Limitation on Claims
Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Gheware regarding the Service and supersede all prior agreements, understandings, and communications.
15.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.
15.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this provision is void.
15.5 Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
15.6 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Gheware. You have no authority to bind Gheware or incur obligations on our behalf.
15.7 Export Compliance
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. or international embargo or export restrictions.
15.8 Language
These Terms are provided in English. Any translation is provided for convenience only. In the event of conflict between English and translated versions, the English version shall prevail.
16. Contact Information
If you have questions, concerns, or complaints about these Terms or the Service, please contact us:
- Email: privacy@gheware.com (for privacy and legal matters)
- Support: support@gheware.com (for technical support)
- Legal Entity: Gheware
- Website: https://health.gheware.com
Related Policies
- Privacy Policy - How we handle your personal data
- Cookie Policy - How we use cookies and tracking
⚠️ IMPORTANT REMINDER: This Service is for wellness tracking and informational purposes only. It is NOT a medical device. Always consult qualified healthcare professionals for medical advice. In case of medical emergency, call emergency services immediately.